Question 1

What is your minimum order quantity?

Accepted Answer

MOQ depends on the product type and structure. Core launch products usually start from 500 units for many box styles and 1,000 units for most pouches and cups.

Question 2

How fast can I get a quote?

Accepted Answer

Standard quote requests are targeted for response within 24 hours. Complex custom projects may need follow-up questions before final pricing.

Question 3

Do you help with packaging design?

Accepted Answer

Yes. We can support structure guidance, dielines, print setup, and artwork review as part of the quote process.

Question 4

Do you ship to the United States and Canada?

Accepted Answer

Yes. UPG is set up to quote landed delivery support for both markets.

Question 5

Can I order custom sizes?

Accepted Answer

Yes. All core product lines support custom sizing, subject to structure and material limits.

Question 6

Can I upload artwork with my quote request?

Accepted Answer

Yes. You can upload artwork files or request design help if your project is still in progress.

Question 7

Do you offer samples?

Accepted Answer

Sample routes depend on the product type, timeline, and supplier. We can review sample options during quoting.

Question 8

How do you handle food-contact projects?

Accepted Answer

Food-contact projects require intended end use details and supplier documentation review before approval.

Question 9

Do you provide instant pricing online?

Accepted Answer

No. Launch pricing is quote-led so we can match structure, printing, materials, and delivery needs accurately.

Frequently Asked Questions

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