Question 1

What is your minimum order quantity?

Accepted Answer

The planning MOQ is 250 units for every UPG custom product family, regardless of finished size. Final structure, dimensions, materials, and specifications remain subject to project review.

Question 2

How fast can I get a quote?

Accepted Answer

We target an initial response within one business day. A complete price may take longer when dimensions, artwork, materials, intended use, or delivery details still need clarification.

Question 3

Do you help with dielines and artwork?

Accepted Answer

Yes. We coordinate structure guidance, production dielines, and basic artwork checks. Final print files and approvals follow the confirmed structure, manufacturing requirements, and proofing process.

Question 4

Do you ship custom packaging worldwide?

Accepted Answer

Yes. UPG can arrange delivery to destinations worldwide. Freight service, duties, taxes, import requirements, documentation, and delivery terms are confirmed for each project and destination.

Question 5

Can I order custom sizes?

Accepted Answer

Yes. Each core product family is made to a project-specific size, within confirmed structural and material limits.

Question 6

Do you offer samples?

Accepted Answer

Sample availability depends on the product, specification, and project stage. Tell us what you need to evaluate and we will confirm the available sample or pre-production option, cost, and timing.

Question 7

Can you handle cosmetics packaging?

Accepted Answer

Yes. The cosmetics hub connects tuck boxes, magnetic boxes, collapsible magnetic boxes, corrugated mailers, and inserts to skincare, serum, lipstick, perfume, PR, and subscription projects.

Question 8

Do you provide instant pricing online?

Accepted Answer

No. Custom packaging is manufactured to specification, so pricing depends on structure, size, material, print, finish, quantity, and delivery destination.

Question 9

Do you supply standard shipping or master cartons?

Accepted Answer

No. UPG offers ear-lock corrugated mailer boxes for branded ecommerce, PR, subscription, and presentation projects. Regular slotted shipping cartons, master cartons, and RSC cases are outside our product range.

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